1. I have not received and email order conformation.
    Is your email address or service; outlook.com, live.com, hotmail.com?
    Is your email being protected with protect.outlook.com?
    Is your email be provided by Office 365?
    If any of the above is true: Microsoft has changed their server policies to only allow email from
    1.) Other Microsoft Servers
    2.) PRE-Approved Senders
  2. I am missing Reward Points.
    Do you have a current pending order under My Orders
    if true either cancel the order or continue the process