1. I have not received and email order conformation.
   Is your email address or service; outlook.com, live.com, hotmail.com?
   Is your email being protected with protect.outlook.com?
   Is your email be provided by Office 365?
   If any of the above is true: Microsoft has changed their server policies to only allow email from
   1.) Other Microsoft Servers
   2.) PRE-Approved Senders
   3.)
2. I am missing Reward Points.
   Do you have a current pending order under My Orders
   if true either cancel the order or continue the process